FAQ - Frequently Asked Questions

1. What type of material do you use?
We use only the following in our designs - .925 Sterling Silver, Bali Silver, Swarovski Crystals, and Swarovski Pearls. All of our jewelry is hand strung on professional 49 strand flexible beading wire. It is a nylon coated stainless steel wire that combines the softness of thread with the strength of steel.
Click here to read a detailed description of materials.

Each infant and toddler's bracelet comes standard with an extension chain so they will get more wear out of the bracelet. (Please note, the extension chain is only available with the lobster clasp style.)

2. Will my bracelet look exactly like the picture on the website?
Due to the availability of some beads (mostly the Bali Silver), sometimes it is necessary to substitute. We will try our best to match what you see. On our Name Bracelet designs, due to the customization of this piece your design may differ slightly depending on the length of the name or names.

3. How is the jewelry packaged?
Your new treasure will be packaged inside a pink organza keepsake bag, ready for gift giving.

4. How long does it take to receive my order?
Most orders will be received by the recipient within approximately 2 weeks from the time the order is placed. Each bracelet is made to order, plus shipping times, but it will be well worth the wait.

5. How is my order shipped?
Your order will be sent via United States Postal Service in a secure Bubble Mailer, which will cushion and protect your order during shipping.

6. What is your Privacy Policy?
We promise that your personal information will be safe with Princess Bracelets! We will not share any of your personal information with anyone outside the company. We do not sell our customer lists to ANYONE! We use Paypal.com for all of our order transactions. Please feel free to visit their site for their Privacy Policy.

7. Where do I send repairs or returns?

Princess Bracelets
4610 Bluegrass Parkway
Tuscaloosa, AL 35406

Make sure when sending your jewelry, you return it inside it's original gift box to protect it during shipping. Mail your jewelry in a Padded mailer such as the Bubble Mailer it was sent to you in to help insure that it gets back to us in one piece. Remember to always insure your package as Princess Bracelets is not responsible for items lost in shipping when they are being returned to us. Also, please send an email to info@princessbracelets.com and let me know it's coming and what the problem is.

8. Do you take custom orders?

Absolutely! We invite you to challenge us with your own ideas for special orders and custom requests. If you do not see what you are looking for... Or you just plain want to use your own imagination... please do so. We will be more than happy to accomodate your requests. Just send us an email to info@princessbracelets.com and describe what you are looking for, and we will email you back a quote.